The hospitality industry is probably the most wide-spread and possibly the most illustrious form of business available to new entrepreneurs in the current situation of the international market since global boundaries are definitely receding in the face of world peace and market globalization (Ateljevic and Hall, 2009). Hence hotels and other forms of hospitality industries are sure to rise to the occasion and form in belts adjacent to the companies on the forefront of this outburst. Tourism is similarly part of the picture as the world is an open tourism ground and the good tourism guides and companies are part of every man’s need nowadays.
Tourism and hospitality go hand in hand as people would require a good experience while they are on holidays (Barrows and Powers, 2009). Thus a good tourism company requires certain flair in their customer satisfaction and handling that imbibes a sense of belonging in the tourist while they enjoy with their families or colleagues. This is of course a concept and there are hardly any exact or fixed rules as to the way any single customer is to be handled.
There are some basic outlines of the questions that must be asked and not by any means the final set of requirements. But most Travel and Tourism entrepreneurs would agree that the best way to reach the best solution is always to outdo the obvious answers to these questions. For example, if the obvious answer to the question what is the transportation requirements for a given trip is a land vehicle, if an air vehicle is within reach that has to be opted for in order to gain maximum customer satisfaction. Restaurants are also an important part of travel and hospitality sector. Good hospitality in restaurants attracts new customers. Tourists always prefer to spend time in restaurants while they are on holidays. The workers in restaurants should have good experience and they must have proper knowledge of hospitality (Cooper, 2005).