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本篇代写assignment-供应商与客户的关系讲了专家认为,供应商与客户的关系是漂流服务成功的关键。他们还认为,正是这种关系因素影响着消费者,让他们觉得自己的体验与众不同,并称之为河流魔法。消费者确实是扩展服务遭遇的积极参与者。在这种情况下,应该分析服务提供者在各种事务期间的扩展角色。因此,允许漂流服务的使用者与服务提供者进行详细和扩展的交互是非常重要的。这将有助于消费者检查服务提供者的情绪和随后的行为。本篇代写assignment文章由澳洲第一论文 Assignment First辅导网整理,供大家参考阅读。

Experts believe that the provider-customer relationship is the key to the success of the river rafting services. They also argue that it is this relationship factor that influences the consumers to rate their experience as extraordinary and call it the River Magic. Consumers are indeed the active participants in the extended service encounters. Extended role of the service providers during various transactions should be the subject of analysis in this case. Therefore, it is very important that the consumers of the river rafting service are allowed to make detailed and extended interaction with the service providers. This will help the consumers to examine the emotional and subsequent behaviour of the service providers. The interaction should be independent. Consumers should actively participate in these extended service encounters. And, service providers should accordingly address the interaction with the river rafting consumers, so that the final experience can attain the level of awesomeness and extraordinary results. Like most cases, service experience in the river rafting services is basically subjective, interactive, and affective. The aforementioned factors are the key components behind the reason why this service is termed as River Magic.

From the viewpoint of a consumer, in order to summarize the services that lead to consumer behaviour specifically in the case of Colorado River rafting, we have to analyze all the stages of the process, analysis, and evaluation. The first step is the pre-purchase stage. In this case, it is the pre-trip planning and expectations. The consumers usually have varied expectations and expressions related to their extended interaction with the service providers, the discovery of the self and their expected encounter with nature. Many consumers expect the worst possible thing that is not coming back from the trip. Others construct possible images of the upcoming trip. Some consumers even preserve the basic characteristics of extraordinary experience within their minds. Consumers also develop and construct notions about the role of the guides during the river-rafting trip. They often expect that the guides will turn out o be friendly, knowledgeable, and competent enough to contribute to their experience. Most of the rafters cannot properly apprehend the role of the other rafters to lead their experience to an extraordinary level. But, the extended encounters with the other rafters can indeed prove to be extremely affective. The sense of comfort and safety can be traced mostly within the inexperienced rafters. The sense of safety is generalized with the fear of drowning or losing a close one. These intensified notions lead these rafters to call their experience an extraordinary one. Most of the rafters develop a vague notion of the environment they are going to experience. They expect the environment to be free from the grip of commercial one. They also expect it to be wild, romantic, and competent enough to allow them to rediscover themselves. Consumers also develop expectations about their feelings. These are influenced by their beliefs of attaining isolation or going back to the lap of nature during this trip. All these factors drive their experience with the extended service encounters which can eventually lead to an extraordinary experience called River Magic.