Ninth is established two way personalised dialogues. This strategy is based on the philosophy of establishing a dialogue with the customer. This strategy begins with establishing customer tastes and preferences. Then the customer are approached with suggestions or recommendation based directly on their preferences. This is meant to enhance the quality of the customers stay at the hotel. So if the customer has intimated to the management or staff in the past that the customer enjoys tennis. Then the staff should perhaps inform the customer all about the guest’s tennis tournament that is taking place next weekend. It is small things like these that make the stay of guests more memorable and pleasurable.
第九建立了两种方式的个性化的对话。这种策略是基于建立与客户的对话哲学。该策略首先建立顾客的口味和喜好。然后客户处理建议或推荐直接根据自己的喜好。这是为了提高客户的质量在入住酒店。如果客户有密切的管理人员在过去的客户享受网球。然后工作人员也许应该通知客户有关的所有客人的网球锦标赛，将于下周末。它很小，像这些使客人更难忘和愉快的逗留。
