Eighth is customer ranking and discrimination. Its a plain truth that for a company such as a hotel not every customer is equal. Some customers are naturally worth more to a hotel then others are. This is mostly the case because the customers that are usually valued more are richer and provide more business to the hotel. Thus its only natural that a hotel will invest more of its limited resources in those customers that are worth more to the hotel. It will invest more in those customers that give it a greater return. And some customers will not be satisfied no matter what the staff or management does or accomplishes. These customers are all to likely to badmouth the hotel. These types of customers the hotel will not want to become recurring customers.
第八是客户的排名和歧视。一个显而易见的事实，一个公司如酒店没有客人都是平等的。有些客户天生更值得到酒店然后别人。这主要是因为，通常是重视客户的丰富和酒店提供更多的业务。因此，其自然，酒店将其有限的资源，这些客户都到酒店更值得投资。它将更多的客户，给它一个更大的回报，投资。一些客户也不会满意，无论是工作人员或管理或完成。这些客户都可能成为酒店。这些类型的客户，酒店将不想成为经常性的客户。
